1. Objectives and Background
(a) Ocean Blue Social Work Pty Ltd is committed to providing the best service in a timely manner. We aim to accommodate your needs.
(b) Unfortunately, when a client cancels without giving adequate notice, it prevents another client from being served. This cancellation policy is used as a way of respecting the time commitment of all involved. It explains the process for requesting a cancellation and the fees applicable. This policy is used in fairness to both our business and the clients who would otherwise have wanted an appointment.
(c) We are implementing a straightforward cancellation policy to be upfront about all the costs you may face when engaging our services.
2. Cancellation Process
(a) We understand situations can arise in which you must cancel your appointment. Due to limited appointment availability, we request that you cancel with adequate notice. This allows us to fill that appointment slot.
(b) You may cancel by contacting us by:
(i) phone 0493187663; or
(ii) email tara.macdonald@oceanbluesocialwork.com.au.
(c) We require a minimum of 24 hours' (business hours- Mon-Fri 9am-5pm) notice for cancellation. Please inform us by 24 hours (business hours) prior to your scheduled appointment to notify us of any changes or cancellations.
(d) If no prior notice is given or the notice given is not in accordance with the cancellation process, you will be charged a cancellation fee (see below) for the missed appointment.
(e) Late arrivals can only be extended to the remaining time of the scheduled appointment. If you are 15 minutes late past your appointment we will have to reschedule or cancel the appointment, which will incur a cancellation fee.
(f) All references to cancellation of appointments in this clause are also a reference to rescheduling of appointments.
3. Cancellation Fee
(a) The cancellation fee is the full amount (Mental Health Care Plans are charged a flat rate of $50).
(b) The cancellation fee will be charged by bank transfer, credit card, funding plan (i.e. Work Cover, NDIS, Home Care Package, Medicare).
(c) The cancellation fee may be deducted from any deposit paid for the appointment (if any).
(d) The cancellation fee is the sole responsibility of the client and must be paid in full within 3 days after invoicing.
4. Acceptable circumstances for waiving cancellation fees
We understand that plans may change due to uncontrollable and external circumstances. Missed appointments can be unintentional or may stem from an emergency, etc. Therefore, subject to
approval by Ocean Blue Social Work Pty Ltd, cancellation due to such circumstances will not incur a cancellation fee.
5. Questions
Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to 0493187663.5.6.We understand that plans may change due to uncontrollable and external circumstances. Missed appointments can be unintentional or may stem from an emergency, etc. Therefore, subject to approval by Ocean Blue Social Work Pty Ltd, cancellation due to such circumstances will not incur a cancellation fee.
Our business firmly believes that a good client and business relationship is based upon mutual understanding. Questions about our cancellation policy should be directed to 0493187663.
By using Ocean Blue Social Work Pty Ltd services, you understand that you are holding a spot and you may be charged a cancellation fee if anappointment is cancelled without providing at least 1 notice or if the appointment is missed.
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Ocean Blue Social Work Pty Ltd
ABN 63 670 366 659